FAQ

Most frequent questions and answers

  • Most Products Are Shipped Directly From China.
  • Returns Are Shipped To Melbourne.
  • A page will be added with products available in Australia 

%98 of products comes with the branded box + any other accessories. Large bags may not come with their branded box and clothing only comes with a branded plastic bag

No returns/exchanges on products that are custom made which includes sizes Womens:

34, 35, 40 , 41, 42

Mens:

38, 45 and 46

You may be eligible for a refund if products are returned in their original condition (with packaging) and one of the following apply.

  • Product arrive damaged
  • Products do not match the description or photos
  • You received the wrong item

You may be eligible for exchanges if products are returned in their original condition (with packaging) and one of the following apply.

  • Size doesnt fit ($5+($10xqty))
  • You received the wrong item (free return shipping)
  • You received the wrong size (free return shipping)

Returns can be sent to Melbourne using the most cost effective method. Once recieved we will either refund or send you a new item. Their are no refunds for late deliveries 

Because of covid19 their are delays and shipping times may differ. 

EMS (Standard)

  • Delivered in 2 to 3 weeks 
  • Trackable after 3 days 

If you haven’t recieve a tracking number after your order is completed or its been 1 week after purchase date please email us. Tracking is provided through account page or email.

  • Please Use Sizecharts For Clothing.
  • For Sneakers Go True To Size EU. Attach A Note If Its For Male Or Female. You Could Also Measure You Heel To Toe , To Insure Correct Size. 
  • All prices are in AUD, which includes the pricing on products and
  • Bank transfer information is also Australian. 

We do not allow orders to be picked up or payed in cash. We also do not have a showroom for obvious reasons.

Paypal

Conveniently checkout with PayPal. Please make sure your payment is correctly sent by following the guidelines below.

  • Send the total amount including shipping and fees
  • Do not mention anything related to counterfeits, replicas or fakes in the Paypal notes. Doing so will result in account issues for both the sender and receiver.
  • Leave your order number in the notes

There is an additional cost of a 6.6% payment processing fee. Incorrect payments will be refunded.

Bank Transfers 

No fees or extra costs on transfers we even offer a 2% discount at checkout. Bank details are Australian so there are no international transfers. Transfer information will be shown once checked out, payments can take up to 2 days for it to show up in our accounts. Please email us if you have transferred and have not had an order confirmation after 2 days.